SEO glossary · E

Email List

What is an Email List?

An email list is the set of email addresses a business has permission to send emails to, usually people who signed up on its website, bought something or asked to receive news and offers. It is one of the few marketing channels a business fully owns.

How to build an email list

  • Offer something useful in return, such as a guide, a checklist, a discount or a newsletter worth reading.
  • Place sign-up forms where people are engaged: in articles, at checkout and on key pages.
  • Ask customers for permission to send updates when they buy.
  • Promote your newsletter on social media and at events.

Rules to follow

  • Get clear consent: in the EU, the GDPR and ePrivacy rules require it for marketing emails, with limited exceptions for existing customers.
  • Never buy lists: bought addresses break the rules, bounce and damage your sender reputation.
  • Use double opt-in: a confirmation email proves the address is real and that its owner agreed.
  • Make it easy to unsubscribe in every email.

Keeping the list healthy

Remove addresses that bounce, and re-engage or remove people who haven’t opened or clicked for a long time. Segment the list by interest or behavior, so each person gets emails that matter to them.

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